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FREE SHIPPING OVER $50 WORLDWIDE 

SHIPPING POLICY

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Due to Covid-19, air mail services with most countries have been temporarily suspended. You can still place your order, but we can only ship it when services resume. To help make up for this, we're providing free standard shipping on any order you make. 

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DISPATCHING ITEMS

  • In-stock items ship within 2–3 working days

  • Orders placed on weekdays (ie after 5pm HKG time) will be processed the next working day

  • Orders placed on a Saturday or Sunday are processed the following Monday

  • Product prices, shipping prices, duties, taxes and handling charges are in US dollars

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HONG KONG SHIPPING

  • Free standard shipping on all Hong Kong order

  • Items are delivered via registered mail (via Hong Kong Post's trackable delivery service) or by local courier service (順豐速遞)

  • Deliveries usually arrive within 1-2 working days

 

CHINA SHIPPING

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Standard Shipping 

  • A flat rate of  US$12.00 is charged for standard shipping, regardless of the weight or size of order

  • Items are delivered via registered mail via Hong Kong Post's trackable delivery service (EC Ship)

  • Standard deliveries usually arrive within 7-14 working days

 

Express Delivery (Temporarily On Hold Due To Covid-19)

  • Flat rates of US$20 (for orders up to US$300) or US$40 (orders over US$300) regardless of the weight / size of your order

  • Items are shipped via SF Express or Hong Kong Post Express and their trackable express delivery services (順豐速遞)

  • Express deliveries usually arrive within 4-5 working days

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USA SHIPPING   

 

Standard Shipping

  • A flat rate of US$12 is charged for orders up to US$200, regardless of weight / size of order

  • We provide complimentary standard shipping on orders over US$ 200, regardless of weight / size of order

  • Items are delivered via registered mail via Hong Kong Post's trackable delivery service (EC Ship)

  • Standard deliveries usually arrive within 7-14 working days

  • Any custom duties or taxes charged by the Customs Authority of your country are the responsibility of the customer (see more below)

 

Express Delivery (Temporarily On Hold Due To Covid-19)

  • Flat rates of US$35 (for orders up to US$200) or US$45 (orders over US$200) regardless of the weight / size of your order

  • Items are shipped via Hong Kong Post Speed Post or SF Express which offer trackable express delivery services

  • Express deliveries usually arrive in 4-6 working days, but can be longer depending on your exact location 

  • Any custom duties or taxes charged by the Customs Authority of your country are the responsibility of the customer (see more below)

 

Courrier (Temporarily On Hold Due To Covid-19)

  • Flat rates of US$120 (for orders up to US$200) or US$150 (orders over US$200) regardless of the weight / size of your order

  • Items are shipped via UPS, FedEx or a similar company which offer trackable express delivery services

  • Express deliveries usually arrive in 3-4 working days, but can be longer depending on your location 

 

INTERNATIONAL SHIPPING   

Standard Shipping

  • A flat rate of US$12 is charged for orders up to US$200, regardless of weight / size of order

  • We provide complimentary standard shipping on orders over US$ 200, regardless of weight / size of order

  • Items are delivered via registered mail via Hong Kong Post's trackable delivery service

  • Standard deliveries usually arrive within 7-14 working days

  • Any custom duties or taxes charged by the Customs Authority of your country are the responsibility of the customer (see more below)

Express Delivery 

  • Flat rates of US$40 (for orders up to US$200) or US$55 (orders over US$200) regardless of the weight / size of your order

  • Items are shipped via Hong Kong Post Speed Post or SF Express which offer trackable express delivery services

  • Express deliveries usually arrive in 5-7 working days, but can be longer depending on your country 

  • Any custom duties or taxes charged by the Customs Authority of your country are the responsibility of the customer (see more below)

Courrier 

  • Flat rates of US$120 (for orders up to US$200) or US$150 (orders over US$200) regardless of the weight / size of your order

  • Items are shipped via UPS, FedEx or a similar company which offer trackable express delivery services

  • Express deliveries usually arrive in 3-4 working days, but can be longer depending on your country 

 

TAXES & DUTIES

Duties and taxes are set by the Customs Authority of your country and are based on various factors, including country of origin of the purchased product, VAT rates and local import taxes. As such, custom fees, taxes and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on your package.  It is at the sole discretion of custom agents to release your package. In rare occasions custom agents may delay delivery of some packages.

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ORDER TRACKING

You can track your order with the 'Track Order' function of mail / courier service - we will provide you with a tracking number and link upon purchase completion to do this, or by emailing us at info@massbranded.com for order status.

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ASSISTANCE | QUESTIONS | COMPLAINTS

Any questions or complaints can be emailed to MASSBRANDED at info@massbranded.com. We will do our best to get back to you within 48 hours and if we need to investigate your query further, we will let you know.

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